If you have lost your old phone and no longer have access to your old number you will need to request to reset your multi-factor authentication. Once your new number is working, you should delete the old one for security. If you prefer to receive an SMS message or an automated phone call, please select the SMS/Home phone option for a step-by-step guide on configuring MFA using these methods. If you have a new number, make sure you add this before closing your account. If you wish to use the Microsoft Authenticator app, please select which type of mobile phone you are using for a step-by-step guide on how to configure MFA to your account.
You'll need your old device to sign in I've got a new phone number If you have a new device, or are switching from iOS to Android or vice-versa, make sure you set up your new phone with Microsoft Authenticator before you erase your old device. If you've only ever received your code by text, but are moving to the mobile app experience, you will have to configure the Microsoft Authenticator app as part of the process. When you first set up the Microsoft Authenticator app, we advise enabling your app to receive notifications for verification.Īfter you add or update your two-factor authentication settings, there may be a delay in these changes taking effect. change your preferred option in the drop-down.When enabled, during login after entering your password, youll be asked for an. under default sign-in method click or tap change Multi factor authentication (MFA)provides a second layer of security.To get your second login factor a different way or have it sent to a different device: To secure user sign-in events in Azure AD, you can require multi-factor authentication (MFA).
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